Shipping & Returns

Want to make a return? Please contact us here within 30 days of the shipping date for a full refund. Unfortunately, we do not offer direct exchanges. If you would like to exchange for a different size or item, please return the item and place a new order. 

Shipping

For orders to the United States:

  • Orders over $99 USD, before applicable sales taxes, qualify for FREE STANDARD SHIPPING via FedEx.
  • Orders below $99 USD, before applicable sales taxes, incur a $10 USD shipping and handling fee.

For orders to Canada:

  • Orders over $99 USD, before applicable sales taxes, qualify for FREE STANDARD SHIPPING via FedEx.
  • Orders below $99 USD, before applicable sales taxes, incur a $15 USD shipping and handling fee.
  • Subject to applicable duties and taxes.

For both U.S. and Canadian orders, some items may be subject to delivery restrictions based on type, weight, and size.

*Please note that we cannot deliver to a PO Box.

Refused Shipping

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us here, so that we can assist you with your order as needed. Please note that if you refuse your order or any part of it without authorization, you will be responsible for all shipping charges. 

 

SHIPPING FAQS

What is the difference between a return and an exchange? 

If you are returning your item, you will be refunded in full, once it is received at the warehouse. If you are doing a size or style exchange, Hotel Doggy will work with you to figure out the difference in price between the products. 

How do I get my order number? 

Your order number will be included in your confirmation email from us. If you are having trouble finding your account number, feel free to reach out to us and we will happily find the number for you. 

I want/need to change something on my order, how do I go about doing that? 

We strive to get your order out as quickly as possible, so once an order is processed we are therefore unable to cancel it. However, we do offer quick and easy returns or exchanges. For any of your questions, we are here to help! Contact us here. Our office hours are Monday-Friday from 9:00am-5:00pm EST if you need any assistance. 

 

RETURNS

Returns

To initiate your return, please contact us at woof@hoteldoggy.com. You will be emailed a prepaid shipping label and instructions to return your item(s). For a furniture-related return, the item must be shipped at the buyers’ expense. Once we’ve received your returned item(s), you will receive your refund.

  • Returns must be made within 30 days from the date of the purchase 
  • To be eligible for a refund or an exchange, the product must be in good condition. Products must be clean and free of dog hair
  • Please include the original order confirmation in the package when you send your item(s)
  • Clothing returns will be processed with a $10 handling fee